Support

Email: keelandcharterstudio+pawpapers@gmail.com. We usually reply within 2 business days.

FAQ

Where is my data stored?
Only on your iPhone. There’s no account or cloud copy, so please make regular backups: Settings → Backup & restore → Back up now, then save the file to iCloud Drive or email it to yourself.

How do I move to a new phone?
Back up on the old phone, AirDrop or save the file to Files, then on the new phone open PawPapers → Settings → Restore from backup.

I bought Premium but it’s not showing.
Open the Premium screen and tap Restore purchases while signed in to the same Apple ID.

How do I cancel the annual plan?
iPhone Settings → [your name] → Subscriptions → PawPapers.

Reminders aren’t showing.
Check iPhone Settings → Notifications → PawPapers and make sure notifications are allowed.

My pet is lost right now. What should I do?
Open the Lost Mode tab: make a poster, call your microchip registry, and work through the first-24-hours checklist. Local lost-pet groups and shelters can often point you to volunteer searchers.